Orders are generally processed within 2–3 business days after payment confirmation.
Estimated shipping transit is 20–45 calendar days after dispatch.
Actual delivery may vary depending on the destination, customs processing, weather, public holidays, and carrier operations.
HOW CAN I TRACK MY ORDER?
Tracking details may be provided after your order is dispatched.
To request an available tracking number or shipping update, email tsancarbarbasse@outlook.com with your order number.
Our customer service team will help with available shipment information.
WHAT IS YOUR RETURN AND REFUND POLICY?
We offer a 30-day return period for eligible products starting on the delivery date.
Free return shipping is available through our authorized return process.
Approved refunds are issued to the original payment method and typically appear in your account within 3–7 business days after issuance, subject to applicable legal deadlines.
To request a return, email tsancarbarbasse@outlook.com.
Mandatory consumer rights remain unaffected.
WHAT IF MY ORDER IS LOST, DAMAGED, OR INCORRECT?
Email tsancarbarbasse@outlook.com with your order number and a description of the issue.
Include photographs where relevant.
We will investigate and arrange an appropriate replacement at no additional charge or a refund according to applicable consumer law.
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